British Businesses could be losing out on two and a half working weeks per year from employees due to unreliable internet connections and technology issues, finds research by Zen Internet

When the Office for National Statistics announced their recent findings they stated that stagnating growth in the labour market was causing issues with the growth of the UK economy as a whole. There was a lot to unpack from their findings – full article and findings here.

This sustained period of minimal labour productivity growth has been labelled the UK’s “productivity puzzle”, and is arguably the defining economic question of our age.

Office for National Statistics

Research conducted by Zen Internet (a Which? & PC Pro multi-awarding winning internet service provider) revealed that poor internet connectivity with technology issues could be contributing to this. With this new research of over 1,000 SME employees across the UK, more than eight in 10 (83%) find unreliable internet connections annoying. Of those that were annoyed by unreliable internet connection, over eight in 10 (85%) say their productivity is impacted by it. The average worker could be wasting 72 minutes a day, or equivalent to two and a half working weeks a year because of unreliable internet connection and technology issues.

Unreliable internet connection could also be having an adverse impact on business success. Half of the annoyed workers (51%) believe it can lead to unhappy customers, with two-thirds (67%) saying it also creates frustrated colleagues.

“The UK has long sought ways to improve its productivity, but this research shows it’s a near impossible task if it doesn’t solve its connectivity issue too. Connectivity is a fundamental part of how any business operates from reaching new customers to streamlining their core services and operations. Businesses need a reliable internet connection that delivers the capabilities they require to do their job and doesn’t leave employees twiddling their thumbs for hours each week.”

Georgina Lord, MD of Zen Retail

Of the workers annoyed by unreliable internet connection, over half (53%) believing they should change service providers and have suggested to those in charge of the providers to do so.

“Productivity isn’t just impacted by a person’s physical ability to do the job, but their emotional state as well,” Lord continued. “An irritated and technologically-stunted workforce isn’t going to be good for anybody and business leaders in the UK need to give workers tools that are reliable in order to help them get the job done in peace. Without a productive SME community, the UK will continue to struggle to improve its productivity output for years to come.”